Privacy Policy

Our Privacy Commitment

solenarivoxa is committed to protecting your privacy and handling your personal information responsibly in accordance with Australian Privacy Principles.

We believe transparency builds trust, especially when dealing with your financial information and personal circumstances.

Information We Collect

We collect information necessary to provide our financial planning services effectively:

• Contact details including name, email, phone number, and address
• Financial information relevant to planning consultations and analysis
• Communication preferences and service usage patterns
• Technical data such as IP address, browser type, and website interactions

How We Use Your Information

Your information helps us deliver personalised financial planning services:

• Providing monthly consultations and financial analysis tailored to your circumstances
• Communicating about appointments, service updates, and relevant financial insights
• Improving our services based on client feedback and usage patterns
• Meeting legal and regulatory requirements for financial service providers

Legal Basis for Processing

We process your personal information based on several legal foundations:

Information Sharing

We share your information only when necessary and appropriate:

• With service providers who assist in delivering our services (under strict confidentiality agreements)
• When required by Australian law, court orders, or regulatory authorities
• With your explicit consent for specific purposes you've approved

Data Security

We implement appropriate technical and administrative safeguards to protect your information from unauthorised access, alteration, disclosure, or destruction.

Your Privacy Rights

Under Australian privacy law, you have several important rights:

• Access your personal information and request corrections if needed
• Request deletion of your information (subject to legal retention requirements)
• Opt-out of marketing communications at any time
• Complain to the Office of the Australian Information Commissioner if concerned

Cookies and Tracking

We use cookies to improve website functionality and analyse usage patterns.

For detailed information, please review our separate Cookie Policy. Cookie Policy

Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations, typically seven years for financial records.

Children's Privacy

Our services are designed for adults. We do not knowingly collect information from individuals under 18 years of age.

Privacy Policy Updates

We may update this Privacy Policy to reflect changes in our practices or applicable laws. Significant changes will be communicated to affected clients.

Privacy Questions

For privacy-related questions or to exercise your rights, please contact us: